We believe in long-term partnerships, not just contracts. With us, you get more than IT support - you get a dedicated team that's with you for the long haul.
We know that real-time quality service is essential, so our customers can always reach a human, not a chatbot. Your time is critical, so our technical experts resolve issues quickly, and our services are available at any time, not only 9-5 Monday to Friday. In fact, our AI-driven tools enable us to identify and proactively fix certain issues before our customers are even aware of them.
Most of all, we give our customers real value for money. In addition to our free remote assessments across cloud, security and infrastructure, we don't believe in charging extra for onboarding, or a Service Delivery Manager, and we allow our customers to scale up or down in contract at no additional cost. Our predictable monthly costs make it easier for our customers to budget, and give them access to enterprise-grade services at a mid-market price-point.
.jpg)
We provide market-leading support for our clients.
Whether you require a dedicated service desk with 24x7x365 support; a shared service desk able to scale with your business; or even global support to meet the needs of your users around the world, we can deliver an end-to-end service and work alongside internal teams and resolver groups.
Our comprehensive Managed Services encompass a wide range of services designed to optimise your IT environment, including:
BUI, the Microsoft expert within First Technology Group, is deeply rooted in the Microsoft ecosystem - as a Microsoft Azure Expert MSP and Microsoft Solutions Partner for the Microsoft Cloud with verified expertise in Business Applications, Data & AI, Digital & App Innovation, Infrastructure, Modern Work, and Security.
We really get Microsoft, inside out. As a truly experienced and dedicated Microsoft support partner, we can help you.
We have designed our cloud support services to cover any cloud that you choose to reside in – Public, Private, or Hybrid.
We specialise in providing on-going management of your cloud infrastructure so that you don’t have to. Covering everything from IaaS and PaaS, to Azure private cloud and cost optimisation, we’ll work with you to achieve your objectives.
The rate of cyber-attacks is growing year-on-year; having poor security is no longer an option. We are cyber security experts, and our security ecosystems protect your organisation from top to bottom. With the highest security accreditations, and world-leading expertise, we have your organisation covered.
We’ll assess your current threat landscape, ensure your IT operations are protected through detecting and responding in real-time to mitigate your risk, and prevent data loss with fully managed security services through our dedicated Security Operations Centre (SoC) and Network Operations Centre (NoC), and remediate known gaps.
A collection of combined services for monitoring performance and stability, managing usage and capacity, and delivering security patching in Azure estates.
Realtime monitoring of your IT systems, including but not limited to switches, firewalls, servers, and cloud infrastructure.
Patching of Windows servers with critical and security updates, mitigating the risk of vulnerabilities on the server stack
Reviewing the performance of Azure tenancy and managing scale of compute up or down for appropriate utilisation.
Don't take our word for it... see what our customers have to say.
Whether you ready to dive in or simply want to know more. No obligation.
